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Originally Posted by Mr. Blue
Have they been good? I don't know why I get nervous with a virtual bank, but the last one I was with ended up selling to another virtual bank and it was just a hassle that I ended up closing the account. Granted, it was like one of the first virtual banks out there, but still it left a bad impression.
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I have been very happy with them, as long as you take out money from a CIBC there are no charges and no charges for chq's. I do everything online unless I have a question.
I have been with them for almost 5 years only had one problem. I wrote a chq and the amount in my account was 3 cents short and they charged me $35.00 for NSF, I mis calculated which is only human, but they made no effort to see the 1000's of dollars in my other account to say okay we don't have to worry about our $0.03, I was so upset and told them that I have been a great customer and since I don't have a history of bouncing cheques that they should give me a break. I talked to management and they agree'd with me and refunded my money back....other than that no!!!