Oh yes - I knew other people had to be having problems with this company.
I too switched to CCBill because of their problems, and it is like pulling teeth to get payment out of them. They actually stopped paying me as of Jan 1, 2003.
Since then I have moved to CCBill but I still have about $1,000-$1,500 of rebills a month that I cannot get paid for. Hate to say it Chris, but when I talk to Carmen or Roxanne they blame it on a high rate of CFF chargebacks or that the money is 'tied up' in Germany.
1. They will not return email or voicemail. You are lucky if you ever catch anyone by phone.
2. They will say "I cannot send payment until the CFO or CEO approves it" - try getting the CEO or CFO on the phone or to return email - no chance.
3. They will send you short checks when you finally DO get paid. Good luck on getting the 'rest of the money' - as they will say that they can only pay what they have on their screen, and they know it is different from the stats you see.
I hate this company. I hate them. I hate them. I hate them.
Hopefully this post will help keep people from using them.
Addict
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