[Panky]

Some people, you just need to tell them straight out that they are being rude and obnoxious and that I'm here to help you, but if this type of behaviour continues, then I can no longer help you.

Don't drop to their level and start calling them names, even though you are thinking it, just remain in control and simply lay it out for them.

Once you dump it back in their face, politely, that they are acting inappropriately, they tend to get the hint and calm down a bit.

Some people are just difficult by nature, other people are just so frustrated and overwhelmed that they tend to take it out on you simply because you are their contact. It's not personal. Yeah, it sucks when the name calling begins, but they aren't upset with you. They are frustrated with themselves because they didn't realise how much of a learning curve there really is and how much work it actually takes. It's no excuse for their behavior, but frustration is usually the root of it.

Just reassure them, give them links to tutorials and such. Tell them they need to read them and then you'll talk again in a day or so. Let them know that you will be there, but at this point in time, it's better if we both take a breather, and then come back to it later after the moment has passed.

Some people are just difficult. If this type of behavior continues with every interaction you have with this person, just simply tell them that you are here to help them, you have helped them, but they need to treat you with common courtesy. If they don't, then just simply tell them that you can't help them until their attitude changes. You treat them with common courtesy, you expect the same in return.

You can only help someone so far too. There is a point in time when they need to try to help themselves. If they don't, then they are wasting their time and yours. Just let them know you are there, but they need to branch out a little bit and try things on their own. You'd be surprised how many people will try to do something for themselves when they know you aren't abandoning them. Especially when you give them a good place to start and just explain that this is one day at a time and not something that happens overnight.

Just tell them todays session has ended, here is your homework, and we'll talk again tomorrow.

Then call me. We'll go for a few drinks and tomorrow will be a new day.