Out source techies .. wtf???
OK so I send out my PC to an outsource tech house, the same tech that buildt this machine .. a dual P4, with rtx 100 Xtreme real time card.
THere was an electrical storm the other day. I found on of the Power bar plugs to be burned, all black. Also PRemiere was fucking up more then usual, all of a sudden I was no longer aple ot see my source player during capture. Really wierd stuff .. I'd get window errrors when opening up external drives ..etc
so I called in the guy that buildt the thing .. He takes the pc for 9 days, 5 of which are working days .. I call daily since without this pc I can't work. and there are lot of people waiting after me to finnish up some products .. downtime I can't afford (and Yes I do have another edit suite, however that one is now worst off then the first .. mainly cus it's a MAC!)
Anyhow, I let the techy know the urgency ... day one (actually 4 days after he picked up the pc) He got the pc on thurdays by closing time, friday was a work day then sat and sun and monday was canada day so it's off. Tuesday he says I need all the certification codes, I send them to him within 30 min of him asking for them, OH yah btw I was home sick in bed! yet, I got up went to the office and sent him the info needed asap. He gets back to me 24 hours later to tell me that the certification for windows isn't the right one .. which i had already mentioned in the innital email .. any how I send him yet anothre certification code.
Another 24 hr later I call him, he tells me the ram isn't any good .. (the new ram was installed by another tech that I have lots of trust in but that is on a 3 week vacation) Any how ... it takes another 3 days before I get the pc back . by this tiime it's been 9 days since he took it .. I get on the pc yesterday to get it ready to work with today . so I start loading the codecs I need to work with ..etc ... Fuckin PC starts freezing on me .. I can't lose any time . so I figure I got enough software and codecs to finnish one of servral jobs pending .. so I figure K lets capture ... Well wouldn't you know I can't capture .. I have full control of my deck but can't see video or hear audio .. and sure enough it's not recording any. WTF ... This pcs only duty is that off an edit suite .. that's all .. NOthing else ! And this guy knows it .. About 10 mintutes After the pc was delivered on Friday I get an invoice .. For 3.5 hours ??? Now I'm completely confused !! ....
Any how it's now 3 pm I've been waiting since 1:30 for this ass wipe to show .. he's still not here ..
How do you deal with this type of fuck up without completely losing it and getting rude ?
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