Like Carrie said, the program is the most important thing itself, but that being said if I have a choice between two companies, and I'm talked too by two different reps, I want someone that I can talk to and havea real conversation with. I don't want a Yes person, I don't want a typical sales person. I want to be able to talk about other things than the biz if something does come up. Not that I want to share life stories, but I don't mind getting a bit of an answer if I ask a person "What'd you do this weekend?".
If both suck at this, then whatever. I go by my judgement and who I trust more. I'm a fairly good judge of character and my instincts about people are usually right within the first 5 minutes of meeting someone.
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