Quote:
Originally posted by Juge
I would tell them, in a nice way, that they breeched the SLA and that you demand a refund. Tell them that you are considering moving to a new host. Be professional about it, and don't take no for an answer.
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Already told them all of those things. They just don't care about virtual customers obviously. It's a lost cause. I'll be changing servers. The only question is when. I was polite but firm in my emails and didn't even get an answer. In the fifth one I said I was fed up and angry and any reputable host would have fixed the problem and given me some kind of discount. That got me the email I posted above.
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