Actually any company has every right to initiate any type of support model and/or whatever degree of support levels to traffic producing Webmasters they choose.
Though I may not agree nor support this type of business and support model it is, in fact, the one that Arnaud apparently made clear is company policy. So is he wrong? Not entirely, if what he said is in fact the company's policy. Yet he sure could have been a bit more sensitive and diplomatic in his responses and the way it was handled.
Be interesting what the company would have to say about all this.
Keep on Rockin'
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