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07-09-2007, 03:09 PM
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#1
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Vid Vicious
is makin porn
Porn lifer
Join Date: Sep 2002
Location: Montreal
Posts: 3,514
xBucks: 64,280
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Out source techies .. wtf???
OK so I send out my PC to an outsource tech house, the same tech that buildt this machine .. a dual P4, with rtx 100 Xtreme real time card.
THere was an electrical storm the other day. I found on of the Power bar plugs to be burned, all black. Also PRemiere was fucking up more then usual, all of a sudden I was no longer aple ot see my source player during capture. Really wierd stuff .. I'd get window errrors when opening up external drives ..etc
so I called in the guy that buildt the thing .. He takes the pc for 9 days, 5 of which are working days .. I call daily since without this pc I can't work. and there are lot of people waiting after me to finnish up some products .. downtime I can't afford (and Yes I do have another edit suite, however that one is now worst off then the first .. mainly cus it's a MAC!)
Anyhow, I let the techy know the urgency ... day one (actually 4 days after he picked up the pc) He got the pc on thurdays by closing time, friday was a work day then sat and sun and monday was canada day so it's off. Tuesday he says I need all the certification codes, I send them to him within 30 min of him asking for them, OH yah btw I was home sick in bed! yet, I got up went to the office and sent him the info needed asap. He gets back to me 24 hours later to tell me that the certification for windows isn't the right one .. which i had already mentioned in the innital email .. any how I send him yet anothre certification code.
Another 24 hr later I call him, he tells me the ram isn't any good .. (the new ram was installed by another tech that I have lots of trust in but that is on a 3 week vacation) Any how ... it takes another 3 days before I get the pc back . by this tiime it's been 9 days since he took it .. I get on the pc yesterday to get it ready to work with today . so I start loading the codecs I need to work with ..etc ... Fuckin PC starts freezing on me .. I can't lose any time . so I figure I got enough software and codecs to finnish one of servral jobs pending .. so I figure K lets capture ... Well wouldn't you know I can't capture .. I have full control of my deck but can't see video or hear audio .. and sure enough it's not recording any. WTF ... This pcs only duty is that off an edit suite .. that's all .. NOthing else ! And this guy knows it .. About 10 mintutes After the pc was delivered on Friday I get an invoice .. For 3.5 hours ??? Now I'm completely confused !! ....
Any how it's now 3 pm I've been waiting since 1:30 for this ass wipe to show .. he's still not here ..
How do you deal with this type of fuck up without completely losing it and getting rude ?
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07-09-2007, 05:04 PM
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#2
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gabrio
is cuddling the D3 ;-)
www.perfectodollars.com
Join Date: Feb 2003
Location: Trieste
Posts: 720
xBucks: 13,271
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thing is that you have met Mr. Voodoo.. sooner or later everybody does.
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07-09-2007, 05:06 PM
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#3
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Vid Vicious
is makin porn
Porn lifer
Join Date: Sep 2002
Location: Montreal
Posts: 3,514
xBucks: 64,280
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Son of bitch!!! at 3:40 I realize buddy hadn't shown yet or called .. so I called him, yet again. only for this techy to tell me his car is being towed ! .. WTF and it never accured to him to call .. he was 1 hour and 40 min late by this point !!!
Arrggghhh .. I think I will end up killing him when he does finally show up
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07-09-2007, 05:40 PM
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#4
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sassygirl
should edit this
Black Beard Pirate
Join Date: Jun 2005
Location: somewhere down the road
Posts: 232
xBucks: 1,028
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whew...sucks man.Maybe you can file a complaint against it,
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07-09-2007, 05:48 PM
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#5
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Visualad
is massaging his Schram
SeXy TiMe!
Join Date: Feb 2003
Location: Europe
Posts: 1,618
xBucks: 42,313
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Vid.. What Gabrio is trying to say is that Mr. Voodoo pays us all a visit every once in a while..
When your computer starts fucking up.. and you dont know what is going on.. When the hdd starts to make shitty noises.. When the computer doesnt want to save your files after you finish 5 hours of editing..
Thats Mr. Voodoo messing with ya..
Just pray he will move on to someone elses computer.. Or get a new one!
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07-09-2007, 06:04 PM
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#6
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TheLegacy
is Bi - Sexy
Moderator
Join Date: Aug 2003
Location: Brantford, Ontario, Canada
Posts: 2,900
xBucks: 57,178
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sorry brother that your having such difficulties - its too bad you cant take the hard drives or work that you have and find a temp system to work on them with... hell even renting a highend computer to work temporarily with should have been an option for this company
__________________
Robert "TheLegacy" Warren
Chief of Marketing and SEO
Skype: robjameswarren
"Wise men talk because they have something to say;
fools, because they have to say something." - Plato
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07-09-2007, 09:49 PM
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#7
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Vid Vicious
is makin porn
Porn lifer
Join Date: Sep 2002
Location: Montreal
Posts: 3,514
xBucks: 64,280
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Quote:
Originally Posted by Visualad
Vid.. What Gabrio is trying to say is that Mr. Voodoo pays us all a visit every once in a while..
When your computer starts fucking up.. and you dont know what is going on.. When the hdd starts to make shitty noises.. When the computer doesnt want to save your files after you finish 5 hours of editing..
Thats Mr. Voodoo messing with ya..
Just pray he will move on to someone elses computer.. Or get a new one!
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LOL ...
I got the fuckin thing working tonight !!! on my Own!!!
Don't know for how long though ...LOL
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07-09-2007, 09:51 PM
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#8
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Vid Vicious
is makin porn
Porn lifer
Join Date: Sep 2002
Location: Montreal
Posts: 3,514
xBucks: 64,280
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Quote:
Originally Posted by TheLegacy
sorry brother that your having such difficulties - its too bad you cant take the hard drives or work that you have and find a temp system to work on them with... hell even renting a highend computer to work temporarily with should have been an option for this company
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Did that .. That's the Mac .. I got that running well now too .. LOL .. was just one of those learning curves LOL
The mac is running beautifully now .... I got the pc to capture too .. Fucked up windows settings .. Figured it out though ! .. hee hee
How ever I still have a feeling the pc is gonna crash, I'm gonna work it all night so by morning I'll have a good idea on how this PC is gonna preform
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07-10-2007, 01:14 PM
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#9
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student4ever
is Trying to not let
life get in the way
of life
Senior Member
Join Date: Feb 2007
Location: Calif
Posts: 507
xBucks: 3,525
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__________________
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07-10-2007, 01:14 PM
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#10
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Casa Nova
should edit this
The Sex Appeal
Join Date: Mar 2007
Location: Toronto
Posts: 1,133
xBucks: 23,005
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Techs are useless... they do a temporary fix then in a week or less it just breaks down again.
__________________
ICQ: 405-009-573
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07-10-2007, 01:46 PM
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#11
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student4ever
is Trying to not let
life get in the way
of life
Senior Member
Join Date: Feb 2007
Location: Calif
Posts: 507
xBucks: 3,525
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Quote:
Originally Posted by Casa Nova
Techs are useless... they do a temporary fix then in a week or less it just breaks down again.
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as a general statement, I'd totally agree with that...
most of them don't have the best interest of the customer in mind, just how much can they bill for and still retain the customer for more service ($$) next time...
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