> Coming soon.. A shocking chat-log with..

[Mister X]

If it was me I'd do it this way: If it's an employee then send the chat log to whoever is in charge of making sure he doesn't act like an asshole. His boss in otherwords. If it's a boss-type person then post the logs if he was really offensive but otherwise just forget about it. Chances are in that case that people already know he's an asshole and anybody that posts anything negative about another company or person always suffers a certain amount of PR damage himself. And to be perfectly honest I usually take any such postings with a whole bag of salt. The squeaky wheel gets the grease, but only if it's squeaking in the right place at the right time.

As far as it being a private thing between 2 people as Panky suggests... That's bullcrap. (No offense Panky) It's an interaction between 2 companies in fact, not between 2 individuals. There are a LOT of people with very bad attitudes in this industry (and others, to be fair). They like to be rude and ignorant to people when they think they can get away with it. They act like super-conscientious hard workers when the boss is around and then treat customers and potential partners like shit just because they get a kick out of it. And the boss never knows unless someone tells him. In fact I would suggest bumping things upstairs to a supervisory figure even in cases where the service was polite but unhelpful. Anyone who has ever tried to do get help with a configuration problem with iBill and other companies knows what that is like. And the truth is that you will NEVER get an improvement in service if you don't complain in the first place.